Mail-in repair
Can’t make it to Escondido? Ship your device to us. We’ll confirm the quote, expected timing, and any repair-specific warranty coverage before work begins.
How it works
Four steps, door to door
Call or message us first
Tell us what’s wrong at (858) 746-4029 or support@smiliphone.com. We’ll confirm we can fix it and give you a shipping address.
Ship your device
Pack it securely with padding, include your name, phone number, email and a note describing the problem. Back up your data first if you can.
We repair it
Most repairs are completed within 1 to 48 hours of arrival. We’ll confirm the final quote with you before any work begins.
We ship it back
Your device returns with any included warranty terms documented on your receipt.
Good to know
- Warranty eligibility, duration, and coverage depend on the device and repair. We’ll confirm any included coverage with your quote before work begins.
- Motherboard-level, data recovery, or previously-attempted repairs may need extra diagnostic work. We’ll tell you upfront if yours does.
- Devices unclaimed after 60 days may be recycled, so keep in touch.
- You’re responsible for shipping both ways; we recommend tracked, insured shipping.
Start your mail-in repair
(858) 746-4029
Call for a quote & shipping address
Call for a quote & shipping address
support@smiliphone.com
Email us about your device
Email us about your device