Frequently asked questions
Straight answers about repairs, warranties, timing and your privacy. Still curious? Contact us.
Why should I choose Smili Phone Repair for my device repair?
Our technicians undergo strict training and regular testing, so they are qualified to fix all leading device brands. We use high-quality replacement parts and the latest tools, and every repair is backed by our satisfaction guarantee.
How long will my repair take?
Most popular repairs can be completed within 30 minutes, and most repairs take less than two hours. Some tablet, laptop and mail-in repairs can take 48–72 hours. Walk in or call us for an estimate on your specific repair.
Do I need to wipe my data before handing over my device?
No. We recommend backing up your device before you hand it over, but you do not need to wipe your data for us to complete the repair.
Do you offer a warranty on repairs?
Yes. Most of our repairs come with a limited-time warranty, and mail-in repairs include a 60-day warranty on parts and labor. Ask us about the warranty on your specific repair.
Do you offer walk-in service?
Yes. Walk-ins are welcome at our Escondido shop — in many cases your device can be repaired straight away, often in under two hours.
Will repairing my device void the manufacturer’s warranty?
Like most third-party repair services, having your device repaired by us can void the manufacturer’s warranty. We will always tell you honestly if your device is still covered before we begin.
I have a small crack on my screen. Does the whole screen need replacing?
Yes. Even a small crack compromises the display assembly, so the full screen needs to be replaced to restore proper function and touch response.
Do you need my PIN or passcode?
Your PIN or passcode is optional. If you share it, it is used only to test your device after the repair — for example the touch screen and camera. We never access your personal information.
Do you provide support after the repair?
Yes. If anything feels off after your repair, contact our customer service team and we will make it right under our satisfaction guarantee.
Do you have any special offers or discounts?
Yes — visit our deals page for current coupons, including a free iPhone screen protector with iPhone repairs, a free phone check-up, $10 off your first repair, and 15% off accessories.
Will my phone still be water-resistant after a repair?
We use the same seals during reassembly, but the original IP (liquid resistance) rating cannot be reinstated once a device has been opened. Treat your device as no longer water-resistant after any repair.